Quinnipiac University

Desktop Support Specialist

4 weeks ago
Job ID
2017-2324
# Positions
2
Information Services
Category
Administrator

Overview

Quinnipiac University's Office of Information Services is seeking a professional Desktop Support Specialist with excellent customer service skills to join our team. In this role, you will work in a fast-paced collaborative environment to provide timely, effective and quality customer support to faculty, staff and students using both PC & Mac computers as well as audio-visual equipment.

 

Position requires the ability to work evenings, weekends and overtime as needed. 

 

About Quinnipiac University


Quinnipiac is a private, coeducational, nonsectarian institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 7,000 full-time undergraduate and 3,000 graduate and part-time students in 100 degree programs through its Schools of Business, Communications, Education, Engineering, Health Sciences, Law, Medicine, Nursing and College of Arts and Sciences. Quinnipiac consistently ranks among the top regional universities in the North in U.S. News & World Report’s America’s “Best Colleges” issue. Quinnipiac also is recognized in Princeton Review’s “The Best 380 Colleges.” The Chronicle of Higher Education has named Quinnipiac among the “Great Colleges to Work For.” For more information, please visit www.qu.edu.

 

Responsibilities

  • Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware
  • Maintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty. As needed, assist with the setup and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives
  • Analyze software needs for end users and determine dependencies and compatibility for software applications across different operating systems and browsers
  • Design and build images for faculty laptop program working closely with other groups within Information Services
  • Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages and batch files to automate tasks
  • Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations and to and facilitate the transfer of user data between computers
  • Participate on multi-department project teams working to develop and deploy new applications and technology to the University community
  • Test, Promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events
  • As needed, direct student workers in tasks to support end users
  • Other duties as assigned

Qualifications & Special Instructions to Applicants

  • Associate degree required; Bachelor's degree preferred
  • Certifications in Microsoft, Apple, CompTIA A+, HDI, etc. highly desired
  • 3 to 5 years of experience in providing technical support in a higher education environment
  • Experience with Ghost, WAIK, or similar imaging technologies
  • Proficiency administering computers using Active Directory, Group Policies, WSUS, etc
  • Familiarity or ability to learn Track-It software to manage work requests and asset inventory
  • Advanced expertise with operating systems and productivity software for both Windows and Mac
  • Experience working with and supporting multiple computer platforms, including integration with various presentation technology such as external displays, video projectors, DVD/VCR, etc
  • Comprehensive understanding of computer usage in a managed network enterprise environment
  • Excellent communication, customer service, interpersonal and presentation skills
  • Proven ability to manage multiple and changing priorities
  • Capable of working well individually and as part of a team

Position requires the ability to work evenings, weekends and overtime as needed. 

 

Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. Quinnipiac University does not sponsor employment based visas for this position.
 
TO APPLY:
 
Applications must be submitted electronically and include a resume, cover letter, and contact information for three references on the application form.

 

Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the University community and welcomes candidates who would enhance that diversity.

 

Quinnipiac University is an Equal Opportunity Employer.

 

Job Code: 2017-2324

 

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